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Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Mino Inc. ("Mino", "we", "us", or "our") collects, uses, and shares information when you use our platform, website, and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, name, company/brand name
  • Profile Information: Business details, payment information
  • Deal Information: Contract terms, pricing, content requirements
  • Signatures: Electronic signatures and signing metadata
  • Communications: Messages and support requests

1.2 Information We Collect Automatically

  • Usage Data: Pages visited, features used, actions taken
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP addresses, access times, referring URLs
  • Cookies: Session and preference data (see Section 5)

1.3 Information from Third Parties

  • Social Media Profiles: Public profile data from Instagram, YouTube, or TikTok when you or a Brand looks up a creator handle
  • Payment Processors: Transaction data from Stripe
  • Analytics Providers: Aggregated usage statistics

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Create accounts, process deals, facilitate payments
  • Improve the Service: Analyze usage, develop new features, fix bugs
  • Communicate: Send transactional emails, updates, and support responses
  • Process Payments: Handle transactions through Stripe
  • Generate Recommendations: Provide AI-powered pricing suggestions
  • Ensure Security: Detect fraud, prevent abuse, enforce our terms
  • Legal Compliance: Meet regulatory requirements, respond to legal requests

3. How We Share Your Information

3.1 With Other Users

  • Brand names and deal terms are shared with Creators they invite
  • Creator profile information may be visible to Brands during deal creation
  • Signature information is shared with counterparties on signed contracts

3.2 With Service Providers

We share information with third-party services that help us operate the platform:

  • Payment Processors: Payment details and identity information to process transactions
  • Email Services: Email addresses and message content to send transactional emails
  • Analytics Services: Usage data and device information to improve the Service
  • Infrastructure Providers: Platform data for hosting, database, and error monitoring
  • Social Media APIs: Public profile lookups when fetching creator information

3.3 For Legal Reasons

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Mino, our users, or others.

3.4 Business Transfers

If Mino is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account Data: Until account deletion plus 30 days
  • Deal and Contract Data: 7 years (for legal and tax purposes)
  • Payment Records: As required by financial regulations
  • Usage Logs: 90 days

After deletion, some information may remain in backups for a limited period.

5. Cookies and Tracking

5.1 Essential Cookies

We use essential cookies for authentication and security. These cannot be disabled.

5.2 Analytics

We use PostHog for analytics to understand how users interact with our Service. You can opt out by enabling "Do Not Track" in your browser or using a browser extension.

5.3 No Advertising

We do not use advertising cookies or sell your data to advertisers.

6. Your Rights and Choices

6.1 Access and Portability

You can request a copy of your personal data by contacting us.

6.2 Correction

You can update most account information directly in your profile settings.

6.3 Deletion

You can request account deletion by contacting us. Note that some data may be retained for legal compliance.

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any email.

7. Security

We implement reasonable security measures to protect your information, including:

  • Encryption in transit (HTTPS/TLS)
  • Secure authentication (email OTP)
  • Access controls and audit logs
  • Regular security reviews

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Users

Mino is based in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your country.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.

10. California Privacy Rights

If you are a California resident, you have additional rights under the CCPA:

  • Right to Know: What personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at hi@mino.so.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hi@mino.so

By using Mino, you acknowledge that you have read and understood this Privacy Policy.